Pinoys embracing AI in customer service — study

Inquirer.net - Oct 22, 2026

MANILA, Philippines — Filipino consumers are warming up to artificial intelligence (AI) in customer service. However, they still want to know when they are dealing with technology rather than a human, according to a new study by technology firm Genesys. The company’s 2026 State of Customer Experience report found that 64 percent of Filipino respondents felt

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